Latest updated regulations on Vietjet Air ticket exchange.

1. Vietjet Air's Name Change Policy

Vietjet Air always puts customers first and has a flexible support policy. You can change information on your ticket, including name, flight itinerary, date and time... However, according to Vietjet Air's regulations, the change of information on the ticket must be notified at least 3 hours before the flight departs.

2. Name Change Procedure on Vietjet Air Tickets

For changing the name on Vietjet airline tickets, the earlier you notify, the better to avoid trouble. Vietjet will not accept changes if the notice is too close to the flight time. Here’s a detailed guide:

• If you purchased your ticket online on Vietjet's website and want to change your name, please contact the email address where you booked your ticket. Support staff will assist you in the process of changing information.
• For tickets purchased at an agency, please contact the hotline or visit the agency's office directly. Our staff will assist you in the name change on the airline ticket.

3. Name Change Fees on Vietjet Air Tickets

Vietjet stipulates that the fee for changing information on the ticket depends on the ticket class. Currently, the airline operates 3 main ticket classes: Business class (Skyboss), Regular Economy class (Eco), and Promo Economy class.

• For business class tickets (Skyboss): The change fee is 352,000 VND/person/leg. If you book a round trip, the fee will apply to both legs and is calculated separately for each one.
• For regular Economy class tickets (Eco): The change fee is 352,000 VND/person/leg.
• For passengers on international flights, the change fee is 630,000 VND/leg/time.
• For Promo Economy class tickets: No change fee applies.

When hunting for airline tickets, especially promotional tickets, carefully consider the name change issue to avoid unexpected costs. If you have any other questions, please contact the Vietjet agency for detailed assistance.